The work we do at HMCTS makes a real difference to people’s lives. Both for the people who work within our justice system and for the people who go through it.
Making a real difference to people’s lives is such an integral part of working at HMCTS that we’ve built it into an agreement with everyone who works here. It’s called our people promise.
The people promise means, if you…
…make a real difference to people’s lives
we promise we’ll…
…make a real difference to yours.
This guide explains what our people promise means in real terms to you, your day-to-day work and your future with HMCTS.
What our people say
“I feel inspired each day by the stories we hear, the people we meet, the challenges we overcome to improve the service we deliver, and the support we give to each other and the public.
Our team takes pride in the difference we make to peoples’ lives every day.”
Amanda Blackler, Plymouth Crown and County Courts
Front of House Team Leader and Jury Manager
And people who use our services tell us that we do make a real difference to their lives.
“It’s such a stressful time and even with my solicitor I still felt out of my depth but the people at the court were really friendly and helped settle my nerves.”
“My experience of jury service was daunting. All the court staff were very good and explained everything to all of us on the jury service . . . I would like to thank the ushers and all the staff who all deserve a great bank of praise. Thank you.”
