Head of HR Operations

Band A

Location: National

Salary Range: £43,958 - £71,411 (salary dependent on location)


HMCTS is embarking on a period of unprecedented change which will see the organisation transform over the next 7 years. The role of Head of HR Operations requires you to provide clear direction and focus, in leading an experienced team of HRBP’s, visibly championing changes within HMCTS as we deliver the Reform agenda.

The HMCTS HR function has a pivotal role in supporting leaders and their teams through transformation by developing and deploying the right people strategies.

Strong leadership together is critical with sound professional HR judgement. All senior managers in the organisation are required to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment and by delivery of results.

Main purpose of the role

The Head of HR Operations is responsible for:

  • Leading the HRBP team ensuring HR operational issues are identified, escalated, and addressed;
  • Enabling the delivery of the People and Organisation Strategy, in support of the HMCTS Business Plan and goals.
  • Contributing to and influencing policy/systems change in the MoJ HR Community

As the business face of HMCTS you will need to work closely with the wider HMCTS HR team in Organisational Capability, HR Directors office and wider MoJ and Civil Service HR to tailor appropriate interventions and insights to deliver a whole HR service.

As a key member of the Senior Management Team for your area(s) of responsibility, you will provide the bridge between the business and HR and will work collaboratively with senior stakeholders and their teams to determine all people requirements.

Providing expert strategic HR advice to Directors and Senior Management Teams, as Head of HR Operations you will coach senior leaders and challenge where necessary to enable highly effective change leadership and to create a compelling people proposition thereby improving individual, team and organisational performance and capability.