HM Courts & Tribunals Service - Vacancies


We’re in the middle of an exciting period of change, and we’re fundamentally altering the way we deliver justice. Join us, and you’ll be at the heart of this change, helping to create a world-class service – for everyone. As well as offering an inclusive, diverse working environment, we’ll support your professional and personal wellbeing with a generous portfolio of benefits, flexible working, and a variety of learning opportunities. After all, we want to create better justice for the people who use our courts and tribunal services, but we’re also absolutely committed to the development and aspirations of our people.

Whether you work in query management or case administration, operations or digital, finance or HR, we’ll encourage you to embrace the opportunities our Reform programme will bring. There are so many ways to join in, work together, and create better justice.   You will find a list of all vacancies below and details of some vacancies we expect to advertise shortly

Band E – Administrative Officer – LIVE UNTIL 9 JAN 2019

Location : Romford Magistrates

Band : E

Salary Range: £20,888 – £22,456

Brief Description: The post holder will be assigned to the London Magistrates’ Courts Contact Centre to answer general queries and provide responses to case-related queries from users, ensuring that a high quality and consistent level of customer service is delivered at all times. The primary role of the team is to provide a telephony contact service for the vast majority of customer queries at the first point of contact.

Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.

Working as part of a flexible team, the post holder will be expected to undertake a range of the functions and responsibilities specified. It is not intended that each post will be responsible for the full range of duties.


Ends : 9th January 2019 at 23:55 hours

Courts and Tribunal Service Centre Roles The Courts and Tribunals Service centres are the administrative offices of the future. Providing hubs for telephony, assisted digital, case progression and hearing support, these centres will provide a consistent national service that enables cases to move through to conclusion smoothly and that provide the right support to the local judiciary.

Spread nationally over several sites, these centres will be home to just under half of our workforce in total. We are working to reform a Justice system that has in the past relied heavily on paper based processes and the CTSCs are among the first steps in being able to support a modern, digital Justice system. Courts and Tribunals Service Centres (CTSCs) will operate between the hours of 8am-8pm Monday to Friday and 8am-2pm on Saturdays. Some roles are subject to shift patterns and candidates will be asked to indicate their preferences at interview stage. Working hours will be agreed at the point of offer.

Query Management & Case Administration Officer – Stoke-on-Trent

Location: Stoke Band: E – Multiple Roles Salary Range: Stoke – £18,514 – £20,020

This role is the main user-facing role in CTSC dealing with all customer contact and administration through a range of communication channels. It will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently.  

Please click Apply below!